Hotel Motion Success Case: Understanding guest motion inside the hotel to optimize services and identify new business opportunities

The challenge

To know how people moved around the hotel, identify queues, identify lost opportunities and optimize their workforce to boost client satisfaction.

The Solution

Using the hotel’s existing wifi infrastructure, Datumize was able to capture data from different systems to understand how guests and workers move around the premises.

The Benefit

This new data has been used to identify hidden business opportunities such as cross-selling for ancillary services depending on customer location patterns.

Hotel Motion Success Case: